Hero Services

TRULY WORLD CLASS SERVICE

We understand the importance of great, world class service. We know that a product however good is still just a product.

We understand the importance of great, world class service. We know that a product however good is still just a product.

For a truly great whole life experience, you need exceptional after-sales support, a trustworthy service response, a reliable spare parts service and excellent training which is exactly we offer each and every client to ensure a cradle to grave package that is unmatched in our industry.

  • OEM service centres in two UK locations
  • Backed up by distributors and factories worldwide
  • Experienced after-sales personnel
  • Single point factory contacts
  • Innovative online platforms for support and aftercare
  • Online parts ordering
  • Extensive package of commercial and technical training and expertise

Genuine Spare Parts

 

We offer Genuine components for our equipment ensuring that fit, function and reliability are guaranteed when maintaining or repairing our equipment.

Our extensive inventory of genuine parts helps us fulfil a high percentage of orders directly from stock.

Spare parts availability is guaranteed long after the delivery of our equipment and our spare parts specialists have access to our customer database and documentation to determine the appropriate spares based on your equipment’s serial number.

  • Inventory of parts across the UK that we can also expedite from the nearest service centre to minimise downtime
  • Our factory parts distribution centres maintain part stock levels
  • Dedicated teams in our facilities to advise on part identification, support fitment and help fault find
  • Same day dispatch of parts for delivery around the UK
  • Many parts available same day direct from our parts centres
  • OEM and genuine parts maintaining quality and expectations and ensuring fit and function
  • Parts carry warranty

Training & Resources

 

To help you operate your equipment efficiently and safely we offer training for your drivers and crews.

We offer a full range of comprehensive product training and for workshop staff we offer in-depth Technical Training courses

We can provide training at your premises or at our facility with course content tailored to the vehicles and/or equipment you operate.

  • Wide range of course programme offered at out two locations or delivered on site at your premises
  • New and available courses published each year
  • All customers are given operator training upon delivery
  • Training can be customised to specific requirement and operating environments

Repair and Maintenance

 

We aim to provide repair and maintenance information, against payment, to independent operators in the waste management and automotive sector.

We can provide all relevant information to give you access to repair and maintenance information for our equipment.

  • Dedicated service centres around the UK
  • Carried out by experienced experts
  • Factory trained service personnel
  • Service centres continually updated and trained by our facilities
  • Genuine and approved parts used
  • Service contracts available
  • Maintenance schedules, service contracts general repairs all carry warranty
  • Mobile service available around the UK

Connected Services by Terberg

 

Introducing TERBERG CONNECTED SERVICES - a progressive technology platform which allows remote connectivity to Terberg Bin Lift and Dynamic Weighing equipment in order to assist with diagnosis and remote repair where possible.


The solution is managed and supported by the dedicated Terberg Matec UK Central Service Hub with fully trained Terberg Service Engineers ready to assist as and when required.


Linked to a web based interface, our customers will have personalised access to information and data on all connected Terberg products thus ensuring full visibility of all aspects of the equipment.

Contact Service & Support

Contact our specialists to help with your after sales service and support requirements.

         

 

 

PROVIDING THE UK WASTE AND RECYCLING INDUSTRY WITH ROBUST, RELIABLE, EFFICIENT AND INNOVATIVE ECO-TECHNOLOGY