Security of information and privacy are one of Terbergs most important assets. It is in our greatest interest that you have confidence in how we handle your information and personal data. This is only possible when we work accurately and securely, our internal processes and policies are correct and our colleagues handle (business) data correctly. This is an ongoing task.

On 25 May 2018, any company that processes personal data of European citizens must comply with the General Data Protection Regulation ("GDPR").

In a world in which applicable legislation is subject to constant changes, we continuously strive to have our solutions meet all relevant legislation and regulations.
In this respect, we also adapt, if necessary, our internal procedures and communication. We do so to continue to be compliant with the latest legislation and regulations.

That is why we want to give you clear and transparent information about the way how Royal Terberg Group BV and all of its subsidiaries, further referred to as Royal Terberg Group processes personal data with regard to prospects, customers, suppliers, stakeholders and visitors to our website.

Naturally, this personal data will be handled with the greatest possible care and security measures.

Royal Terberg Group adheres to the General Data Protection Regulation (GDPR).
This means that we:

  • state clearly for which purposes we process personal data;

  • limit our collection of personal data to only the personal data that are required for those purposes;

  • process your personal data in order to carry out our business activities and we request permission in cases where this permission is required;

  • take appropriate security measures to protect your personal data and also have requirements for parties that process personal data in our order;

  • respect your right to provide your personal data for inspection on your request, correct or deletion.


What do we process your personal data for?
There are various purposes for which Royal Terberg Group collects and processes your personal data. Within the framework of its agreements with business relations, Royal Terberg Group collects and processes contact details, which could include your name, position, country, business and / or professional interests, business mobile telephone number and business email address:

  • If you are a (potential) customer of ours, we use your data to send you a quotation, to be able to determine which specifications or requirements a specific item or service has to comply with, to be able to deliver goods or to be able to carry out work for you, to provide invoices and communicate with you smoothly and efficiently about the implementation aspects of the agreement.

  • If you are a (potential) supplier or other contractor, your personal details are also necessary for the conclusion and execution of the agreement. In purchasing this is necessary to let you know to which specifications or requirements a particular item or service in our opinion must comply with, you can send a request for a quotation or we can place an order with you, we can pay your invoices and communicate with you about other aspects of the agreement quickly and efficiently.

  • For internal analysis for process improvement, the development of products and services and market research;

  • To keep relations and employees informed of our (new) products and services directly but also for example through campaigns via social media and email, where Royal Terberg Group tries to take into account preferences based on purchased products and / or services.

  • If you regularly order and / or deliver with us, we will store and use the personal data you have provided to inform you personally in the future by e-mail about our existing and new products and services and if necessary, you will receive an offer to do this.
    We have a legitimate interest in the use of your personal data for this purpose, namely informing, promoting and selling our products and services. Every time we send you an advertising mail, you have the opportunity to let us know of your preference and also to unsubscribe from future mailings.
    See the unsubscribe link at the bottom of each mailing.

  • If you are a one-time customer with us, we will only send you advertising messages if you have given us your permission in advance.

You are not obliged to provide us with your personal data. If you provide us insufficient personal data, it is possible that we cannot perform the aforementioned activities.

Provision of personal data to third parties
Your information will only be provided by us to third parties if this is necessary for the performance of a product or service agreed with you or with your company.
To protect your rights, we enter into a processing agreement with these third parties (partners).

Website Data
Our website contains measuring instruments from other parties, such as cookies from Google Analytics and Leadfeeder. Leadfeeder analytics tool collects data on visitors, and this is used to support our sales and marketing efforts.
The data is automatically shared with this company and we do this to keep track of how visitors use our website. We use this knowledge to optimize our website for our visitors.

To prevent unauthorized access to your personal data, Royal Terberg Group uses technical and organizational security procedures. These procedures guarantee an appropriate level of security with regard to the types of processing and the nature of the personal data to be protected.